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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cooper Ogden

May 11, 2026

5  out of  5
rating by Cooper Ogden
"Friendly, professional, quick and got the best quote. Shout out to Matt for making things quick and simple."
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jr

May 6, 2026

5  out of  5
rating by jr
"Had a wonderful experience with Matt chance he guided me throughout the process every single step I wouldn’t recommend nobody else ."
We responded:
"Thank you, JR, for sharing your experience with Matt. It's great to hear that he was able to guide you through every step of the process. We appreciate your recommendation!"
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phil vredeveld

May 5, 2026

5  out of  5
rating by phil vredeveld
"Matt was very professional and he was very understanding on how we wanted to lower rate so he got us a good rate with State Farm. Matt was very friendly and easy to talk to and I’m glad he was able to help for us to make the decision to leave the other insurance carrier"
We responded:
"Thank you, Phil, for sharing your experience with Matt. It's great to hear that he was professional and understanding in helping you find a better rate with State Farm. We're glad you felt comfortable making the switch to us. "
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Angela Miller

April 30, 2026

5  out of  5
rating by Angela Miller
"Very friendly and helpful great service definitely recommend"
We responded:
"Thank you, Angela, for your kind words and recommendation. We're glad to hear that you found our service friendly and helpful. If you need anything else, feel free to reach out."
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Nate Grummet

April 23, 2026

5  out of  5
rating by Nate Grummet
"I'd definitely recommend Brandy it was super simple and easy to get insurance took no time at all state farm for the win!!!"
We responded:
"Thank you, Nate, for recommending Brandy and sharing your experience! We're glad to hear that getting insurance was simple and quick for you. Let us know if you need anything else in the future! "
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Steve W.

April 14, 2026

5  out of  5
rating by Steve W.
"Searched for some better rates, Matt Chance was able to help us figure out our options and explain the coverage. Appreciate the phone convo explanations and Matt's prompt response and professionalism. Thanks, Matt!"
We responded:
"Thank you, Steve, for sharing your experience with us. It's great to hear that Matt was able to assist you with your coverage options and provide clear explanations. We appreciate your feedback and your trust in our team."
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Scotty P

April 12, 2026

5  out of  5
rating by Scotty P
"They are very helpful and we're amazing at getting me exactly what I need!"
We responded:
"Thank you, Scotty, for your feedback! We're glad to hear that our team was able to assist you in getting exactly what you needed. Your support means a lot to us."
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Benjamin Thompson

April 1, 2026

5  out of  5
rating by Benjamin Thompson
"Want to give a shout-out to Matt, he helped me get alot back in savings, and streamlined the process, made everything really simple. Hands down best insurance agent I've had so far"
We responded:
"Thank you, Benjamin, for sharing your experience with Matt. It's great to hear that he was able to help you save and simplify the process. We appreciate your feedback and support."
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Rachael Snell

March 30, 2026

5  out of  5
rating by Rachael Snell
"Hands down!!!! THE BEST STATE FARM PLACE TO GO IN WEST MICHIGAN!!!!! I've had them for over 10 years and they by far are the cheapest and the kindest ones to go to. I honestly feel very safe with them and they help you no matter what, they are compassionate and get business done. Definitely highly highly highly recommend them to anyone!!! Please go here, you wont regret it. Best place and staff on earth!! 💯:)"
We responded:
"Thank you, Rachael, for your enthusiastic review! We're grateful for your loyalty over the past decade and are glad to hear you feel safe and supported by our team. Your recommendation means a lot to us."
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Abhijeet Abhishek

March 23, 2026

5  out of  5
rating by Abhijeet Abhishek
"Had a fantastic experience working with Brandy; she was incredibly helpful and transparent throughout the whole process, securing a great rate. Highly recommend her if you're looking for great service and a fair rate!"
We responded:
"Thank you, Abhijeet, for sharing your experience! We're glad to hear that Brandy was helpful and transparent in securing a great rate for you. Your recommendation means a lot to us."
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Tyler Martin

March 20, 2026

5  out of  5
rating by Tyler Martin
"Extremely fast and helpful, genuine guy and seems very reliable."
We responded:
"Thank you, Tyler, for your feedback! We're glad to hear that you found the service fast and helpful. Please let us know if we can help with anything else in the future! "
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stephhhanniee M

March 17, 2026

5  out of  5
rating by stephhhanniee M
"Wonderful experience with Matt. He was very knowledgeable on insurance and found me the best quote by far!!"
We responded:
"Thank you, Stephanie, for sharing your experience with Matt. It's great to hear that he was able to provide you with knowledgeable service and a great quote. We appreciate your feedback!"
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Ann Nordin

March 12, 2026

5  out of  5
rating by Ann Nordin
"Matt at this office helped us in understanding our policy. He was knowledgeable and helpful."
We responded:
"Thank you, Ann, for sharing your experience with Matt. It's great to hear that he was able to assist you in understanding your policy with his knowledge and helpfulness. We appreciate your feedback!"
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Jordan

March 2, 2026

5  out of  5
rating by Jordan
"Worked with Matt after a recent relocation to Grand Rapids. Very helpful and efficient"
We responded:
"Thank you, Jordan, for sharing your experience. We're glad Matt could assist you efficiently with your relocation to Grand Rapids. We appreciate your feedback and support."
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Jamie Pretty

March 2, 2026

5  out of  5
rating by Jamie Pretty
"Great customer service! Great value for the coverage I was looking for."
We responded:
"Thank you, Jamie, for your feedback! We're glad to hear that you found great value in the coverage and appreciated our customer service. Your support means a lot to us. "
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Reggie Gebo

February 20, 2026

5  out of  5
rating by Reggie Gebo
"Called frustrated. Paying Over 300 a month with another insurance carrier and I've had zero accidents tickets. Brandy listened to my concerns and took everything I said into account, verifying my driving history and my military status. Coverage is better than what I had, and I'm now paying 70 dollars less a month for it. As a disabled Vet on a fixed income I couldn't be happier. Thank you!"
We responded:
"Thank you, Reggie, for sharing your experience with us. We're glad Brandy could assist you in finding better coverage at a lower cost, especially considering your fixed income as a disabled Vet. Your satisfaction is important to us. "
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Tina Longenbarger

February 17, 2026

5  out of  5
rating by Tina Longenbarger
"Brandy was so helpful in building the policy with the coverage I needed and saving me a ton of money! I highly recommend Troy Peterson, State Farm Insurance!"
We responded:
"Thank you, Tina, for sharing your experience! It's great to hear that Brandy was able to assist you in building the right policy and help you save money. We appreciate your recommendation!"
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Sage Cedillo

February 12, 2026

5  out of  5
rating by Sage Cedillo
"Matt was super helpful when finding me the best quote available. He was quick to answer my questions and worked around my schedule. Highly recommend."
We responded:
"Thank you, Sage, for sharing your experience with Matt. It's great to hear that he was able to assist you efficiently and accommodate your schedule. We appreciate your recommendation! "
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Lisset Lo

February 12, 2026

5  out of  5
rating by Lisset Lo
"I reached out to other businesses closer to me and Brandy was able to to help me first and prioritize a time that worked best for me. A baddie getting business done, get itt girl!!!"
We responded:
"Thank you, Lisset, for sharing your experience! We're glad Brandy could assist you promptly and accommodate your schedule. We appreciate your support and look forward to serving you again. "
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Tylor Kuhn

January 28, 2026

1  out of  5
rating by Tylor Kuhn
"When you pay month to month and the following month has yet to come I should not be obliged to pay you. Also don’t get me started on the always fluctuating bills, but If I add a vehicle I pay instantly for the month from whatever day I enlisted it. But when I remove it you charge me for entire month of service when it was deactivate so make it make sense nor do I appreciate you blasting personal information on the internet! What a shame you are!"
We responded:
"Thank you, Tylor, for sharing your feedback with us! Each and every review helps people find our business. We're sorry to hear that your experience didn't meet your expectations. It looks like you missed your bill and then tried to make changes to your account to lower the bill. Just like any bill you have to pay in life, changes to your account will not retroactively change what is due. That is why you still had to pay the normal bill. If there is anything else we can do to improve our service, please let us know! "
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GARY POUPARD

January 28, 2026

5  out of  5
rating by GARY POUPARD
"Switch from progressive after 8 years Matt was very helpful and knowledgeable in getting me signed up for State farm also save me a lot of money in the process ...a big thank you!! Keep up the great work.."
We responded:
"Thank you, Gary, for sharing your experience! We're glad Matt could assist you in making the switch and help you save money. We appreciate your support and look forward to continuing to serve you. "
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Margaret Laponsie

January 26, 2026

5  out of  5
rating by Margaret Laponsie
"Been getting quotes from every agent out there and Matt got me the absolute lowest premium and I liked that he wasn't too pushy. Gave me time to compare with other companies but they didn't even come close to the premium Matt found. Best agent i ever worked with!"
We responded:
"Thank you, Margaret, for sharing your experience with us. It's great to hear that Matt was able to find you the lowest premium while giving you the space to make your decision. We appreciate your feedback and look forward to continuing to serve you."
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Uriah Thompson

January 26, 2026

3  out of  5
rating by Uriah Thompson
"Insurance is quite pricy but well needed ty State farm. Matthew I appreciate your help"
We responded:
"Thank you, Uriah, for sharing your thoughts. We understand that insurance can be costly, and we're grateful for your acknowledgment of its importance. Matthew will be glad to hear you found his assistance helpful. "
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Kelly Henley

January 19, 2026

5  out of  5
rating by Kelly Henley
"I dealt with Brandy on the phone and she was very helpful and pleasant."
We responded:
"Thank you, Kelly, for sharing your experience with Brandy. We're glad to hear she was helpful and pleasant during your call. Your feedback means a lot to us. "
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Kanji

January 6, 2026

5  out of  5
rating by Kanji
"I had a great experience signing up for insurance with Matt. The service was efficient, thorough and I saved a lot of money! Matt was easy to communicate and made sure to answer all my questions."
We responded:
"Thank you, Kanji, for sharing your experience with us. It's great to hear that Matt provided efficient and thorough service while helping you save money. We're glad he could answer all your questions. "