Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jordan

Jordan

March 2, 2026

5  out of  5
rating by Jordan
"Worked with Matt after a recent relocation to Grand Rapids. Very helpful and efficient"
We responded:
"Thank you, Jordan, for sharing your experience. We're glad Matt could assist you efficiently with your relocation to Grand Rapids. We appreciate your feedback and support."
Profile photo of Jamie Pretty

Jamie Pretty

March 2, 2026

5  out of  5
rating by Jamie Pretty
"Great customer service! Great value for the coverage I was looking for."
We responded:
"Thank you, Jamie, for your feedback! We're glad to hear that you found great value in the coverage and appreciated our customer service. Your support means a lot to us. "
Profile photo of Reggie Gebo

Reggie Gebo

February 20, 2026

5  out of  5
rating by Reggie Gebo
"Called frustrated. Paying Over 300 a month with another insurance carrier and I've had zero accidents tickets. Brandy listened to my concerns and took everything I said into account, verifying my driving history and my military status. Coverage is better than what I had, and I'm now paying 70 dollars less a month for it. As a disabled Vet on a fixed income I couldn't be happier. Thank you!"
We responded:
"Thank you, Reggie, for sharing your experience with us. We're glad Brandy could assist you in finding better coverage at a lower cost, especially considering your fixed income as a disabled Vet. Your satisfaction is important to us. "
Profile photo of Tina Longenbarger

Tina Longenbarger

February 17, 2026

5  out of  5
rating by Tina Longenbarger
"Brandy was so helpful in building the policy with the coverage I needed and saving me a ton of money! I highly recommend Troy Peterson, State Farm Insurance!"
We responded:
"Thank you, Tina, for sharing your experience! It's great to hear that Brandy was able to assist you in building the right policy and help you save money. We appreciate your recommendation!"
Profile photo of Sage Cedillo

Sage Cedillo

February 12, 2026

5  out of  5
rating by Sage Cedillo
"Matt was super helpful when finding me the best quote available. He was quick to answer my questions and worked around my schedule. Highly recommend."
We responded:
"Thank you, Sage, for sharing your experience with Matt. It's great to hear that he was able to assist you efficiently and accommodate your schedule. We appreciate your recommendation! "
Profile photo of Lisset Lo

Lisset Lo

February 12, 2026

5  out of  5
rating by Lisset Lo
"I reached out to other businesses closer to me and Brandy was able to to help me first and prioritize a time that worked best for me. A baddie getting business done, get itt girl!!!"
We responded:
"Thank you, Lisset, for sharing your experience! We're glad Brandy could assist you promptly and accommodate your schedule. We appreciate your support and look forward to serving you again. "
Profile photo of Tylor Kuhn

Tylor Kuhn

January 28, 2026

1  out of  5
rating by Tylor Kuhn
"When you pay month to month and the following month has yet to come I should not be obliged to pay you. Also don’t get me started on the always fluctuating bills, but If I add a vehicle I pay instantly for the month from whatever day I enlisted it. But when I remove it you charge me for entire month of service when it was deactivate so make it make sense nor do I appreciate you blasting personal information on the internet! What a shame you are!"
We responded:
"Thank you, Tylor, for sharing your feedback with us! Each and every review helps people find our business. We're sorry to hear that your experience didn't meet your expectations. It looks like you missed your bill and then tried to make changes to your account to lower the bill. Just like any bill you have to pay in life, changes to your account will not retroactively change what is due. That is why you still had to pay the normal bill. If there is anything else we can do to improve our service, please let us know! "
Profile photo of GARY POUPARD

GARY POUPARD

January 28, 2026

5  out of  5
rating by GARY POUPARD
"Switch from progressive after 8 years Matt was very helpful and knowledgeable in getting me signed up for State farm also save me a lot of money in the process ...a big thank you!! Keep up the great work.."
We responded:
"Thank you, Gary, for sharing your experience! We're glad Matt could assist you in making the switch and help you save money. We appreciate your support and look forward to continuing to serve you. "
Profile photo of Margaret Laponsie

Margaret Laponsie

January 26, 2026

5  out of  5
rating by Margaret Laponsie
"Been getting quotes from every agent out there and Matt got me the absolute lowest premium and I liked that he wasn't too pushy. Gave me time to compare with other companies but they didn't even come close to the premium Matt found. Best agent i ever worked with!"
We responded:
"Thank you, Margaret, for sharing your experience with us. It's great to hear that Matt was able to find you the lowest premium while giving you the space to make your decision. We appreciate your feedback and look forward to continuing to serve you."
Profile photo of Uriah Thompson

Uriah Thompson

January 26, 2026

3  out of  5
rating by Uriah Thompson
"Insurance is quite pricy but well needed ty State farm. Matthew I appreciate your help"
We responded:
"Thank you, Uriah, for sharing your thoughts. We understand that insurance can be costly, and we're grateful for your acknowledgment of its importance. Matthew will be glad to hear you found his assistance helpful. "
Profile photo of Kelly Henley

Kelly Henley

January 19, 2026

5  out of  5
rating by Kelly Henley
"I dealt with Brandy on the phone and she was very helpful and pleasant."
We responded:
"Thank you, Kelly, for sharing your experience with Brandy. We're glad to hear she was helpful and pleasant during your call. Your feedback means a lot to us. "
Profile photo of Kanji

Kanji

January 6, 2026

5  out of  5
rating by Kanji
"I had a great experience signing up for insurance with Matt. The service was efficient, thorough and I saved a lot of money! Matt was easy to communicate and made sure to answer all my questions."
We responded:
"Thank you, Kanji, for sharing your experience with us. It's great to hear that Matt provided efficient and thorough service while helping you save money. We're glad he could answer all your questions. "
Profile photo of Kayla Taylor

Kayla Taylor

December 31, 2025

5  out of  5
rating by Kayla Taylor
"Troy was friendly, efficient, and quick! We ended up switching our HOI and 3 autos to State Farm and will save a decent amount based on one of the vehicles needing USPS route coverage."
We responded:
"Thank you, Kayla, for sharing your experience! It's great to hear that Troy was able to assist you efficiently and help you save on your insurance needs. We appreciate your trust in us for your home and auto insurance. "
Profile photo of Lupitaalways

Lupitaalways

December 26, 2025

1  out of  5
rating by Lupitaalways
"They are closed the days when you need them. Holland has more hours of service and they charge you the same rates."
We responded:
"Hello. Thank you very much for the review! We appreciate all reviews that we receive. I am not sure who this is, but we did close two days at Christmas time so our employees could spend time with their families (something I'm sure you would appreciate at your job). All our other hours are the same as any other business, so I'm not sure what you mean by "never open when you need them." You can give us a call when we are back in the office Monday! Merry Christmas! "
Profile photo of Donshae Vance

Donshae Vance

December 16, 2025

5  out of  5
rating by Donshae Vance
"I would like to say if you need coverage; this is the guy to go too! He gets it done. I definitely would refer other individuals to him & the company. Job well done! Matt great work"
We responded:
"Thank you, Donshae, for your kind words and for recommending us! We're glad to hear that Matt was able to assist you effectively. Your support means a lot to us. "
Profile photo of Brandy Potts

Brandy Potts

December 12, 2025

5  out of  5
rating by Brandy Potts
"The day my new agent called me to give me a quote I was stressed from talking to other insurance companies then she called and gave me the best quote ever she us awesome im super happy with the way she helped turn my mood around super friendly and she really did the most shout out to Brandy u Rock chick thanks so much for helping me out"
We responded:
"Thank you, Brandy Potts, for sharing your experience! We're glad to hear that our very own Brandy was able to provide a great quote and turn your day around. Your feedback means a lot to us. "
Profile photo of Brady West

Brady West

December 12, 2025

5  out of  5
rating by Brady West
"Just switched from Progressive. They gave us almost exactly the same coverage for nearly 50% less! The rep on the phone was extremely friendly and helpful :)"
We responded:
"Thank you, Brady, for sharing your experience! We're glad to hear that you found our coverage and pricing competitive and that our representative was friendly and helpful. We appreciate your trust in us."
Profile photo of Tabatha McLeod

Tabatha McLeod

December 10, 2025

5  out of  5
rating by Tabatha McLeod
"Troy was informative and helpful. He was able to provide me the best rate for homeowners/car insurance than what I had been previously paying with a company I was with prior for 25years. I would recommend speaking with Troy to make a smooth and affordable transition."
We responded:
"Thank you, Tabatha, for your review. It's great to hear that Troy could assist you in finding a better rate for your homeowners and car insurance. We appreciate your recommendation and are here to help with any future needs. "
Profile photo of Jessica Whip

Jessica Whip

December 4, 2025

5  out of  5
rating by Jessica Whip
"Fast and efficient. Very reasonable rates and help find the best fit for your purchase. Would highly recommend."
We responded:
"Thank you, Jessica, for your feedback! We're glad to hear that you found our service fast and efficient, and that we could help you find the best fit for your needs. Your recommendation means a lot to us. "
Profile photo of michael miller

michael miller

December 4, 2025

5  out of  5
rating by michael miller
"Matt Chance is an AMAZING agent. Took all the time I needed to get a GREAT quote, even when I threw a monkey wrench into the process after everything was all set and decided that for the price I was quoted I could afford (Hey its Michigan, insurance is CRAZY EXPENSIVE and being on a fixed budget sometimes things have to sit on the sidelines) to insure my 3rd vehicle for less than I could anywhere else for 2. Gotta check this place out!"
We responded:
"Thank you, Michael, for your feedback! We're glad to hear that Matt was able to assist you with your insurance needs and provide a quote that worked for you. We appreciate your recommendation and look forward to serving you in the future."
Profile photo of Jeffrey John

Jeffrey John

December 4, 2025

5  out of  5
rating by Jeffrey John
"Matt was great to work with! He set everything up and gave me an amazing rate! Will recommend to everyone!!!"
We responded:
"Thank you, Jeffrey, for your kind words about your experience with Matt. We're glad to hear he was able to assist you effectively and provide a great rate. Your recommendation means a lot to us!"
Profile photo of Bradley Aldrich

Bradley Aldrich

December 1, 2025

5  out of  5
rating by Bradley Aldrich
"Good people, good service"
We responded:
"Thank you, Bradley, for your kind words. We're glad to hear that you had a positive experience with our team. Your feedback is greatly appreciated."
Profile photo of Matt Paplin

Matt Paplin

November 26, 2025

5  out of  5
rating by Matt Paplin
"Easy to work either and made sure I saved money on my new policy, if you’re looking for savings i recommend you ask for Matt C. He was really helpful!"
Profile photo of Scott Homrich

Scott Homrich

November 24, 2025

5  out of  5
rating by Scott Homrich
"Brandy was incredibly helpful, patient, and caring. I cannot recommend the customer service from her enough. This also saved me almost $170/mon and it was the most pleasant hour on the phone I've spent buying anything."
We responded:
"Thank you, Scott, for your kind words about Brandy. We're glad to hear she made your experience enjoyable and helped you save on your insurance. Your feedback means a lot to us."
Profile photo of Tanya

Tanya

November 24, 2025

5  out of  5
rating by Tanya
"Brandy was so nice and helpful she got me a great rate and I'm very thankful. I would recommend them to family, friends, and anyone else. Call today and get a quote see for yourself."
We responded:
"Thank you, Tanya, for your kind words about Brandy and your recommendation. We're glad to hear she was able to assist you with a great rate. If you need anything else, feel free to reach out."